Program Policies

Cancellation and Refund Policy

Notification of cancellation must be made in writing to NBOA at

In-Person Programs

If a participant cancels his or her registration for an in-person, group-based program more than 30 days prior to the event, the participant will receive a refund for any fees paid less an administrative processing fee. A registrant cancelling fewer than 30 days prior to the event will forfeit all registration fees paid in their entirety. It will not be possible to accommodate exceptions.

NBOA will not provide individual registration or exhibitor fee refunds for attendee no-shows or cancellation due to illness, travel, work, family, inclement weather, emergency situations or any other reason outside the association’s control. No refunds shall be made for cancellations due to inclement weather. Attendees who purchase nonrefundable airline tickets do so at their own risk.

For NBOA's Annual Meeting and Business Officer Institute, the administrative processing fee is $100; for all other NBOA in-person events, the processing fee is $50.


If a nonmember registers for an NBOA webinar but does not attend the presentation, the registration fee cannot be refunded. A nonmember registrant can view the archived version of the webinar for up to 30 days following the live presentation; otherwise, the webinar archive is only accessible to NBOA members. To request the temporary link, please email NBOA at

Other Online Programs and Events

This includes online courses, workshops, and other virtual learning offerings.

If a registrant cancels their registration more than seven days prior to the start of the program, the registrant will receive a refund for any fees paid less a non-refundable administrative processing fee of $50. No refunds will be made less than seven days prior to the start of the program.


NBOA Program Cancellation

If NBOA must cancel a program for any reason, a notification email will be sent to all pre-registered participants. Pre-registered participants will receive a full refund of any deposit or program fees paid.


Code of Conduct

NBOA is committed to fostering a positive environment for learning and networking for all in the NBOA community. NBOA programs and events, both in person and online, are designed to promote interaction, engagement, inclusion, collaboration, and connectivity, in a respectful, enjoyable, and safe space.

Attendees are expected to conduct themselves with integrity, courtesy and respect for others and maintain the highest level of professionalism and ethical standards at all programs and events, whether officially sponsored by NBOA or not.

All attendees, guests, speakers, organizers, volunteers, partners, business partners, sponsors, exhibitors and staff at any NBOA program and event are required to observe the following Code of Conduct:

  • NBOA does not tolerate harassment or discrimination of event participants in any form. This includes, but is not limited to, harassment or discrimination based on an individual's ability, age, appearance, ethnicity, gender identity, geographical location, national origin, professional level, race, religious beliefs, sexual orientation or socioeconomic status.
  • All communication should be appropriate for a professional audience, including people of diverse backgrounds and cultures. Be respectful of other points of view and engage in comments and discourse in a respectful and professional manner.
  • Sexual language, imagery, or unwanted behavior are not appropriate for any program or event.
  • Sexist, racist, or exclusionary language and jokes are not tolerated at any program or event, whether through actions, words, flags, banners, displays, and/or clothing.
  • Unwanted physical contact, threatening behavior, or physical violence will not be tolerated.
  • NBOA does not allow for unauthorized recording, copying, or dissemination of NBOA programs, events, presentations, or materials. NBOA does not permit the unauthorized use of its logos, trademarks, copyright materials, or other intellectual property.

If you experience or witness conduct in violation of this code, please bring it to the immediate attention of a member of the NBOA staff leadership team. Points of contact are Jeff Shields, president and CEO; Jennifer Hillen, chief learning officer; James Palmieri, executive vice president; and Irena Reese, vice president, finance and operations.

Consequences of Unacceptable Behavior

Unacceptable behavior will not be tolerated at any program or event, whether by attendees, guests, speakers, organizers, volunteers, partners, business partners, sponsors, exhibitors and staff. We expect all event participants (as stated above) to abide by this code of conduct. NBOA, at its sole discretion, may ask individuals who violate this code to leave the event immediately, and may bar them from continued participation in the program, without refund of any fees paid. NBOA may also, in appropriate circumstance, bar violators of this code from participation or attendance at future NBOA programs and events and may also notify the individual’s employer of NBOA’s finding of a violation.



Program participants will have an opportunity to share feedback with NBOA through survey evaluations. To raise any additional questions or issues about NBOA programs, please contact

NBOA is committed to delivering quality programs and will investigate any issues and take action as necessary.