Notification of cancellation must be made in writing to NBOA at programs@nboa.org.
If a participant cancels his or her registration for an in-person, group-based program more than 30 days prior to the event, the participant will receive a refund for any fees paid less an administrative processing fee. A registrant cancelling fewer than 30 days prior to the event will forfeit all registration fees paid in their entirety. It will not be possible to accommodate exceptions.
NBOA will not provide individual registration or exhibitor fee refunds for attendee no-shows or cancellation due to illness, travel, work, family, inclement weather, emergency situations or any other reason outside the association’s control. No refunds shall be made for cancellations due to inclement weather. Attendees who purchase nonrefundable airline tickets do so at their own risk.
For NBOA's Annual Meeting and Business Officer Institute, the administrative processing fee is $100; for all other NBOA in-person events, the processing fee is $50.
If a nonmember registers for an NBOA webinar but does not attend the presentation, the registration fee cannot be refunded. A nonmember registrant can view the archived version of the webinar for up to 30 days following the live presentation; otherwise, the webinar archive is only accessible to NBOA members. To request the temporary link, please email NBOA at programs@nboa.org.
If a registrant cancels their registration more than seven days prior to the start of the program, the registrant will receive a refund for any fees paid less a non-refundable administrative processing fee of $50. No refunds will be made less than seven days prior to the start of the program.
If NBOA must cancel a program for any reason, a notification email will be sent to all pre-registered participants. Pre-registered participants will receive a full refund of any deposit or program fees paid.
Program participants will have an opportunity to share feedback with NBOA through survey evaluations. To raise any additional questions or issues about NBOA programs, please contact programs@nboa.org.
NBOA is committed to delivering quality programs and will investigate any issues and take action as necessary.
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