(From SHRM) Workplace conflict is inevitable, but unmanaged issues can disrupt operations. Empowering employees to resolve day-to-day challenges independently helps build a resilient culture. Employers should implement the following practices:
- Survey employees regularly to identify areas needing support.
- Recognize positive behavior that reflects company values.
- Encourage constructive dissent focused on tasks and strategy.
- Build diverse teams to promote varied thinking and productive conflict.
- Clarify roles and accountability to prevent confusion.
- Promote self-resolution of conflict at its source.
- Offer training to build conflict management skills and focus on solutions.
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