Episode 18: Unlearning in the Business Office, with Futurist Heather McGowan

Heather McGowan is an award-winning industrial designer, futurist and author. She will keynote the final day of the 2026 NBOA Annual Meeting, which also features a morning of AI focused sessions. In conversation with NBOA President and CEO Jeff Shields, McGowan shares how today's independent school business leaders can keep their practices up to speed by embracing continuous learning — and unlearning. Together they explore effective uses of AI in the workplace, which enhance rather than replace the human workforce, as well as broader adaptation practices that leaders honed during the pandemic and can be tapped again today.