NBOA Connect FAQs

Video Guide: Watch these quick tutorials on how to use the NBOA website.

General Questions

Contacts

Communities & Discussions

Libraries


General Questions

What is my username/password?

Your username will be your work email address. If you have forgotten your login credentials or if this is your first time logging in, click here, enter your email address and then click "Submit." You will receive an email with your login information.

How do I create a website account?

Click here and follow the steps to create a website account. This video tutorial walks you through how to set up your account.

How do I update my contact information?

On your profile page, click the "My Account" tab. In the dropdown menu, click "Manage My Account" and then click the red "Manage Account" button.

To update your personal contact information (name, title, address, or phone number), click the "My Contact Information" link in the "About me" section.

If you are the primary contact from your school, you can also update your school's information (name, address, phone number, enrollment, or grades) by clicking the "My Organization Information" link in the "About me" section.

How do I control what information is visible on my profile?

On your profile page, click the "My Account" tab. In the dropdown menu, click "Privacy Settings." At the top of the page is a toggle button where you can select whether or not you’d like your contact information to be included in the member directory and community rosters. Below that you’ll see a list of the sections of your profile, alongside a dropdown menu. On this page you can customize what sections of your profile are accessible to NBOA members, the public and your NBOA Connect contacts.

I've changed employment or no longer have access to the email account that is associated with my account.

If your employment has changed or you no longer have access to the email account previously associated with your login, please contact us at membership@nboa.org so that we may assist you in resetting your account. Do not create a new account, as it will cause duplicates.


Contacts

How do I find other members?

Click the Community tab at the top of any page and select "Member Directory" from the dropdown menu. The Directory lets you search for other members based on:

  • First and/or last name
  • Organization name
  • Job Title
  • Email address

Use the "Advanced Search" tab to increase your search to:

  • City
  • State
  • Country
  • Community
  • Education

How do I add contacts to my contact list?

There are a couple ways to add contacts. When you perform a search in the member directory, you will see an "Add as Contact" button to the right of each person in the search results. Just click this link to send a contact request. If you are viewing an individual's profile page, you can click the "Add as Contact" button to the right of his or her profile picture.

Why should I add contacts to my contact list?

Creating a virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member's profile, you'll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't see.


Communities & Discussions

What are communities?

Communities are groups of individuals based on shared interests. Each community has an affiliated discussion group and a library of shared resources.

Which communities do I already belong to?

Click the Community tab at the top of any page and select "All Communities" from the dropdown menu. On the page that loads, click the "All Communities" dropdown menu and select "Communities to which I belong" to see the communities you're currently a part of. You can also view this information on your profile page by clicking the "My Communities" tab and selecting "Communities" from the dropdown menu.

How do I join a community and subscribe to its discussion group?

Click the Community tab at the top of any page and select "All Communities" from the dropdown menu. On the page that loads, click the "All Communities" dropdown menu and select "Communities I can join". Then click on the "Join" button next to each community you're interested in. You will be prompted to choose a delivery option for discussion emails.

You can also manage your subscriptions by going to the Community tab at the top of any page and selecting "Subscriptions" from the dropdown menu, or by going to your profile page and clicking the "Community Notifications" link under the My Account tab.

For each community you join, you have the following subscription options:

  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • Legacy: sends real-time text versions of the posts. This option also allows you to reply without logging into a web browser, but it does NOT allow you to include attachments with your post.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others' messages by logging into the community site.

I'm subscribed to discussions but I'm not receiving emails. How do I fix this?

NBOA discussion emails come from the domains connectedcommunity.org and mail.connectedcommunity.org. The emails are sent from the following IP addresses:

  • 54.240.14.31
  • 54.240.14.32
  • 54.240.14.78
  • 54.240.14.79
  • 54.240.14.80
  • 54.240.14.106
  • 54.240.14.216
  • 54.240.14.217
  • 54.240.14.218
  • 54.240.14.219
  • 54.240.14.220
  • 54.240.14.221

You will need to ask your IT department to whitelist the domain and/or the IP addresses in order to receive emails. A whitelist is an explicit list of trusted senders from whom email will be accepted.

How do I change the format of discussion emails I receive?

Click the Community tab at the top of any page and select "Subscriptions" from the dropdown menu. Under the "Notification Settings" section, you can change the email type to Real Time, Daily Digest, Plain Text, or No Email.

How do I leave a community or unsubscribe from a discussion?

Click the Community tab at the top of any page and select "All Communities" from the dropdown menu. Then click on the community you wish to leave. On the community home page, click the Settings button and select "Leave Community." (If this option isn't available, it means you cannot leave the community but you can unsubscribe from it.) To unsubscribe, click the dropdown menu under "Email Notifications" and select "No Email."

How do I start a new discussion thread?

Click the Community tab at the top of any page and select "NBOA Connect" from the dropdown menu. Under the Participate section, click on "Post a Message." If you are reading a discussion email, click the "Post New Message" link at the top of the email.

How do I respond to others' posts?

To the right of every post are a set of links; click "Reply to Discussion" to send your message to the entire community or "Reply to Sender" to send your message to the sender only. If you are reading a discussion email, click the "Reply All" button or the "Reply to Sender" link. We recommend replying to the sender for simple comments like "me, too" that add little value to the overall discussion, and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Can I search for posts across all the communities?

Simply type a search term into the search box in the upper right of any page and click the magnifying glass. Once the results load, you can filter by community, tag, or date range by checking the boxes on the left.

How do I see a list of posts from all the communities?

Click the Community tab at the top of any page and select "NBOA Connect" from the dropdown menu. Under the Browse section, click on "Discussions." On the page that loads, you will see a list of discussion posts from all of the communities you have access to. If you see a post you're interested in, click the subject line to view the entire thread. If you want to learn more about the person who posted a message, you can click his or her name to view their profile page.


Libraries

What is a Library?

Each community can have a resource library that stores files of interest to that group. Notable library features include: the ability to upload multiple files under the same entry, the ability to download files one-by-one or all files at once as a zipped file, the ability to upload any type of file including multimedia, and the automatic display of audio and video media.

There are other stand-alone libraries such as the NBOA Library and Webinar Archive that are not associated with a particular community. To learn more about using these resources, please watch our video tutorials.

How do I find resources that may have been shared by other members?

Click the Community tab at the top of any page and select "NBOA Connect" from the dropdown menu. Under the Browse section, click on "Libraries" to see a list of files shared by other members. You can also use the search box in the upper right of any page to search across all libraries. Enter search terms the same way you might enter search terms into Google or another search engine.

Can I search for specific file types?

Yes. Start by typing a search term into the search box in the upper right of any page and click the magnifying glass. Once the results appear, you can filter by community, tag, or date range by checking the boxes on the left. If you click "User Content" on the left, you can further refine your results by content type (library entry, discussion thread, or blog post) or by file type (document, spreadsheet, or video).

How are the libraries populated?

The libraries are populated in two ways: (1) When you include an attachment to a discussion post, the system automatically places the document in the corresponding library of that community, or (2) You can upload documents directly to a library by clicking the Community tab at the top of any page and selecting "NBOA Connect" from the dropdown menu. On the page that loads, under the Participate section, click on "Share a File."

How do I upload a file?

Click the Community tab at the top of any page and select "NBOA Connect" from the dropdown menu. On the page that loads, under the Participate section, click on "Share a File." Please note that uploading a document takes a few steps, and you must complete each step in order before you can move on to the next:

  • Choose a title for your document, include a description (optional), select the library to which you'd like to upload it, select a folder to which you'd like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click "Next."
  • Browse and select your file. Click the "Upload Files" button. Click "Next" if you want to add tags to your file; otherwise, simply click "Finish" (you may have to scroll down to access these buttons).

What kind of files can I upload?

The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

What are "tags" for?

Tags are another way of organizing and searching for content. You can help others find a file you shared by including tags when you upload it. You can also click on a tag to see all other resources that have the same tag.


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